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• Ensure that direct debits are collected in line with the customer instruction and the Direct Debit Scheme Rules
• Ensure that a Direct Debit Instruction form that complies with the Direct Debit Scheme Rules is used
• Provide advance notification to customers in accordance with the Direct Debit Scheme Rules
• Process instructions from customers to amend or cancel DDIs and promptly act on such instructions
• Ensure direct debit indemnity claims are processed in a timely fashion
• Ensure unpaid direct debits are re-presented in accordance with the Direct Debit Scheme Rules

For further information on direct debits please click on the menu to the left.